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Return and Refund Policy for Tamona.ae

At Tamona.ae, we strive to provide you with the best shopping experience possible. We understand that sometimes you may need to return a product, and we want to make the process as seamless as possible. Please read our return and refund policy carefully to understand your rights and obligations.

Return Eligibility:

Only products purchased through Credit Card Payments are eligible for return.

The return request must be initiated within 7 days from the date of order delivery.

The item must be in its original packaging, sealed in the box, and unused.

The item should not have been exposed to extreme weather conditions or any other damaging factors.

Return Process:

To initiate a return, please contact our customer support team within the specified 7-day period. You can reach us through email, phone, or live chat, as provided on our website.

Kindly provide us with your order details, including the order number and the reason for the return.

Our customer support team will guide you through the return process, including the necessary instructions and any additional information required.

You will be responsible for the return shipping costs unless the return is due to a mistake on our part, such as receiving a damaged or incorrect item.

Inspection and Refund:

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

If the item is deemed eligible for a refund, we will process the refund within 30 business days from the date of receiving the returned item as bank delays can occur.

The refund will be issued in the original payment method used during the purchase.

Please note that the refund may take some time to reflect in your account, depending on the policies of your credit card company or payment provider.

Non-Returnable Items:

Certain items are not eligible for return, including but not limited to:

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately.

We may request you to provide photographic evidence or other supporting documentation to assist with our investigation.

Once the damaged or defective item is confirmed, we will arrange for a replacement or issue a refund, as per your preference.

Please note that this return and refund policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay informed about any updates.

If you have any further questions or need assistance, please do not hesitate to contact our customer support team. We are here to help you.

Thank you for shopping at Tamona.ae!